Frequently Asked Questions (FAQ)

Lots of people have contacted us to ask about setting up a website, the website design or the possibility of modifying their existing website. Many wish to arrange for us to design a brand new website or move their website to a different web server. Perhaps they have queries concerning either existing domain names or new domain names. We have listed below for you some of the most frequently asked questions in connection with website design – along with answers – appertaining to web design and associated web issues.

Q. I run a small/medium size business and want an online presence to promote my business in a professional manner to new customers and to provide a more professional image to existing customers. What do I need to achieve this?

Ans. You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.

Q. How long will it take for my web site to be designed?

Ans. The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is writing for content (text/images).

Q. Will we need to have a meeting in connection with the website design?

Ans. In the majority of cases a meeting isn’t necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.

Q. Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?

Ans. You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a Copywriting Services of the website.
In what format should I supply words and photographs about my business for my new website? It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

Q. Will my website design be” Search Engine” friendly?

Ans. All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

Q. If I choose a CMS System 0r Content Management System – can I be sure that my webpages are “Search Engine Friendly”?

Ans. Yes with the wwt CMS Systems all web pages created are Search Engine Friendly – you can even add your own search engine meta tags to each individual web page if desired. THe CMS tools are easy to use – effective and intuitive. I hear that there are hidden costs associated with web design services. Is this true?
No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price will be onetime lifetime.

Q. Do I need a database on my website?

Ans. This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements.

Q. Will everyone see my web site the same?

Ans. Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.

Q. Can you provide all our web design and hosting services?

Ans. Yes – we are your one stop company to provide all your web services. No more – not knowing who to call if you have problems – we can register your domain name – design your website – provide your web hosting and arrange your email accounts for you.

Q.Do you guarantee that my site will always be available?

Ans. No web hosting service can guarantees 99.9% uptime. However we can say that our servers have had 99.9% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.

Q. Do you use Flash animation in your website design?

Ans. Yes we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use “flash” to create an entire website or even entire pages of your website as search engines are not able to read the content of flash and therefore any words used in animations will not be indexed by the search engines.
Generally it is best to use flash for smaller banners, advertisements or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information

Q. Can I get e-mail with my website ?

Ans. Yes you can have email and you will probably wish you set-up several email addressed e.g. admin@your-domain.com, info@your-domain.com, your.name@your- domain.com

Q. Can I see how many visitors I’ve had to my website ?

Ans. Yes we provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Q. Do I need to install any software ?

Ans. NO

Q. Can I have an e-commerce system for my website ?

Ans. Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. if you wish your customers’ payments to be “cleared on line” we can interface to organisations like Worldpay, Protex or whichever third party you wish to use. Read more about ecommerce website design services.

Q. When can I update my website content ?

Ans. If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system and you don’t have any html. skills, then we can update the website for you. you don’t have to pay for the changes.

Q. How much will a website cost me ?

Ans. The cost of a web site varies depending on the site and complexity. A small web site with just a few static pages would cost around $275 whereas a full ecommerce website with a large number of pages and a CMS system could cost any where between $1100 and $5000. If you give us a call we will be please the discuss with your website design requirements and give you a fixed quotation.

Q. How can I accept credit cards on my website ?

Ans. There are various methods availably to you. We would need to talk to you to established you requirements and the best method for your company. There are essentially two main methods of accepting credit cards. The first method is ere you use your own pdq. card machine and process the card payment yourself and the second method uses an online clearance company. Once you are sure which method you wish to use, we can design your website accordingly.

Q. How many pages can I have on my web site ?

Ans. As many as you like. From a search engines point a view – The more the better!

Q. I already have a website and I need it updating, can you help me ?

Ans. Yes, we would be happy to look at you existing website and give you a quote for updating it.

Q. Do you redesign existing websites ?

Ans. Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date – let us provide you a Free of Charge Website Evaluation – we can redesign your website to take advantage of the latest web technologies.

Q. What if I do not like the design ?

Ans. If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another “suggested design” in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.

Q. Will I find my website on the search engines ?

Ans. Yes we always design websites to be search engine friendly.

Q. Once my website design is completed can you provide web hosting ?

Ans. Yes you can arrange to host your website on one of our high performance web servers.

Q. Why should I choose wwt for my web development company ?

Ans. We are an established web development company delivering web design and internet development services of any complexity to clients throughout the Canada. Being in IT business for over a Decade now we have all round web development expertise.

Q. Can I register a domain name through WWT ?

Ans. Yes absolutely! Domain registration is an important service we offer. Take a look at our Domain Check page where you can search for available names and register them. You don’t have to purchase other website design or web hosting services from us to use this service – although we hope that you will want to use us for all your web services